Sustainability governance
GRI Content Index
GRI 102 : General Disclosures
| 1. Organizational Profile | ||
|---|---|---|
| 102 - 1 | Name of the organization |
bpost S.A./N.V. Annual report 2020 - bpostgroup structure |
| 102 - 2 | Primary brands products and/or services | Annual report 2020 - Profile |
| 102 - 3 | Location of organisation’s headquarters | Multi, Anspachlaan 1 bus 1, 1000 Brussels, Belgium |
| 102 - 4 | Countries where the organisation operates |
Annual report 2020 - Profile Annual report 2020 - Financial consolidated statements 2020 - Notes to the consolidated financial statements - Group companies |
| 102 - 5 | Nature of ownership and legal form |
bpost S.A./N.V. Annual report 2020 - bpostgroup structure |
| 102 - 6 | Markets | Annual report 2020 - Profile |
| 102 - 7 | Scale of the organization |
Annual report 2020 - Profile Annual report 2020 - bpostgroup structure |
| 102 - 8 | Composition of workforce |
Annual report 2020 - CSR Consolidated Statements - About our CSR Consolidated Statements - Data quality and reliability Annual repoprt 2020 - CSR Consolidated Statements - People - Diversity and ethics |
| 102 - 9 | The organisation’s supply chain |
Annual report 2020 - CSR Consolidated Statement - Proximity - Proximity to our suppliers Our most critical suppliers in Belgium are suppliers delivering our fleet and sorting machines as well as our subcontractors and interim. Often, we are one of our suppliers’ larger clients. |
| 102 - 10 | Significant changes during the reporting period regarding size, structure or ownership |
Annual report 2020 - Message to the stakeholders Annual report 2020 - Financial consolidated statements 2020 – Notes to the consolidated financial statements – Business combinations Annual report 2020 - Financial consolidated statements – Notes to the consolidated financial statements – Group companies |
| 102 - 1 | Precautionary approach or principle addressed by the organisation |
Annual report 2020 - CSR Review - CSR Strategy: People, Planet, Proximity Annual report 2020 - CSR Consolidated Statements - Planet |
| 102 - 12 | Externally developed charters, principles, or other initiatives to which the organisation subscribes or which it endorses |
Website - Sustainability – CSR Governance - Awards & Partnerships |
| 102 - 13 | Memberships of associations, including industry associations |
Website - Sustainability – CSR Governance - Awards & Partnerships |
| 2. Strategy | ||
|---|---|---|
| 102 - 14 | Statement from senior decision-maker | Annual report 2020 - Message to our stakeholders |
| 3. Ethics and Integrity | ||
|---|---|---|
| 102 - 16 | Description of the organisation’s values, principles, standards and norms of behavior | Annual report 2020 - CSR Consolidated Statement - People - Ethics and diversity bpost Code of Conduct |
| 4. Governance | ||
|---|---|---|
| 102 - 18 | Governance structure |
Annual report 2020 - Corporate Governance Statement Website - Sustainability – CSR Governance - Sustainability Governance |
| 5. Stakeholders Engagement | ||
|---|---|---|
| 102 - 40 | List of stakeholder groups | Website - Sustainability – CSR Governance - Sustainability Governance |
| 102 - 41 | Collective bargaining agreements | Annual report 2020 - CSR Consolidated Statement - People - Social dialogue |
| 102 - 42 | Basis for identification and selection of stakeholders with whom to engage | Website - Sustainability – CSR Governance - Sustainability Governance |
| 102 - 43 | Approach to stakeholder engagement | Website - Sustainability – CSR Governance - Sustainability Governance |
| 102 - 44 | Key topics and concerns that have been raised through stakeholder engagement | Website - Sustainability – CSR Governance - Sustainability Governance |
| 6. Reporting practice | ||
|---|---|---|
| 102 - 45 | All entities included in the organisation’s consolidated financial statements |
Annual report 2020 - Financial consolidated statements 2020 - Notes to the consolidated financial statements - Group companies |
| 102 - 46 | Defining report content and topic Boundaries |
Annual report 2020 - Financial consolidated statements In total, we have identified 9 highly material topics which have impacts either on bpost activities, its employees or customers. During our materiality analysis, we have looked at bpost but also at its impact beyond its own activities, as such within its whole value chain. Topics relating to bpost supply chain, the impact of its product and services or the impact on society at large have been addressed. |
| 102 - 47 | List of material topics |
Website - Sustainability – CSR Governance - About our CSR Reporting - Materiality Assessment Annual report 2020 - CSR Review - CSR Strategy: People, Planet, Proximity |
| 102 - 48 | Restatements of information |
No-restatement of information has been made, unless specified otherwise. Annual report 2020 - CSR Consolidated Statements - Data quality and reliability We took further actions in our internal reporting processes to improve the reliability of data provided by our subsidiaries. To this end, we formalized the definitions of our indicator and transitioned to a digital sustainability reporting platform. As a consequence, some restatements of the data published last year were made. |
| 102 - 49 | Changes in reporting |
Website - Sustainability - CSR Governance - About our CSR Reporting - Scope and boundaries Annual report 2020 - CSR Consolidated Statements - Data quality and reliability We took further actions in our internal reporting processes to improve the reliability of data provided by our subsidiaries. To this end, we formalized the definitions of our indicator and transitioned to a digital sustainability reporting platform. As a consequence, some restatements of the data published last year were made. |
| 102 - 50 | Reporting period |
January 1, 2020 to December 31, 2020 |
| 102 - 51 | Date of most recent report |
March 17, 2020 |
| 102 - 52 | Reporting cycle |
Annual |
| 102 - 53 | Contact point for questions regarding the report |
Chris Vansnick - Head of Sustainability: chris.vansnick@bpost.be François Dorrekens - Head of Corporate Citizenship: francois.dorrekens@bpost.be |
| 102 - 54 | Claims of reporting in accordance with the GRI Standards |
This report has been prepared in accordance with the GRI Standards: Core option |
| 102 - 55 | GRI content index |
n/a |
| 102 - 56 | External assurance |
Website - Sustainability – CSR Governance - About our CSR Reporting - External verification |
Specific Disclosures on highly material topics
| Customer satisfaction (GRI: n/a) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - - How do we create value for all our stakeholders? Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers Website - Sustainability – CSR Governance - Sustainability Governance |
| Own indicator | Customer satisfaction |
Annual report 2020 - CSR Consolidated Statements - Proximity – Proximity to our customers |
| Continuity of our business (GRI 201 : Economic Performance 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - - How do we create value for our stakeholders? Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - Financial Review Annual report 2020 - Corporate Governance Statement Website - Sustainability – CSR Governance - Sustainability Governance |
| 201 - 1 | Direct economic value |
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - Financial Review |
| Ethics and diversity (GRI 205 : Anti-Corruption 2016 and GRI 405: Diversity and Equal Opportunity 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - CSR Consolidated Statements - People - Diversity and ethics Website - Sustainability – CSR Governance - About our CSR reporting - Materiality Assessment 101-2:Annual report 2020 - CSR Consolidated Statements - People – Diversity and ethics Website - Sustainability – CSR Governance - Sustainability Governance Annual report 2020 - Corporate Governance Statement 101-3:Annual report 2020 - CSR Consolidated Statements - People – Diversity and ethics Website - Sustainability – CSR Governance - Sustainability Governance |
| 205 - 3 | Confirmed incidents of corruption and action taken |
Annual report 2019 - CSR Consolidated Statements - People - Ethics and diversity |
| 405 - 1 | Diversity of governance bodies and employees |
Annual report 2020 - Corporate Governance Statement - Diversity Annual report 2020 - CSR consolidated statements - People – Diversity and ethics |
| Own indicator | Number of registered complaints on unethical workplace behavior |
Annual report 2020 - CSR consolidated statements - People – Diversity and ethics |
| Employee satisfaction and engagement (GRI 401: Employment 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - CSR consolidated statements - People Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR consolidated statements - People Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - CSR consolidated statements – People Website - Sustainability – CSR Governance - Sustainability Governance |
| Own indicator | Employee turnover |
Annual report 2020 - CSR consolidated statements - People – Diversity and ethics |
| Own indicator | Employee engagement |
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - CSR consolidated statements - People |
| Green fleet and green buildings (GRI 302: Energy 2016 and GRI 305: Emissions 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - CSR consolidated statements - Planet Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR consolidated statements - Planet Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - CSR consolidated statements - Planet Website - Sustainability – CSR Governance - Sustainability Governance |
| 302-1 | Energy consumption within the organization |
Annual report 2020 - CSR consolidated statements - Planet - Green buildings |
| 302-4 | Reduction of energy consumption |
Annual report 2020 - CSR consolidated statements - Planet - Green buildings |
| 305-1 | Direct greenhouse gas (GHG) emissions (scope 1) |
Annual report 2020 - CSR consolidated statements - Planet |
| 305-2 | Energy indirect greenhouse gas (GHG) emissions (scope 2) |
Annual report 2020 - CSR consolidated statements - Planet |
| 305-3 | Other indirect greenhouse gas (GHG) emissions (scope 3) |
Annual report 2020 - CSR consolidated statements - Planet |
| 305-5 | Reduction of GHG emissions |
Annual report 2020 - CSR consolidated statements - Planet |
| Employee health and safety (GRI 403: Occupational Health and Safety 2018) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - CSR consolidated statements - People – Employee health and safety Website – Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR consolidated statements - People – Employee health and safety Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - CSR consolidated statements - People – Employee health and safety Website - Sustainability – CSR Governance - Sustainability Governance |
| 403-1 | Occupational health and safety management system |
Annual report 2020 - CSR consolidated statements - People – Employee health and safety |
| 403-2 | Hazard identification, risk assessment, and incident investigation |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-3 | Occupational health services |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-4 | Worker participation, consultation, and communication on occupational health and safety |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-5 | Worker training on occupational health and safety |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-6 | Promotion of worker health |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| 403-9 | Work-related injuries |
Annual report 2020 - CSR consolidated statements - People - Employee health and safety |
| Social dialogue (GRI 402: Labor/Management Relations 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - CSR consolidated statements - People - Social dialogue Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR consolidated statements - People - Social dialogue Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Annual report 2020 - CSR consolidated statements - People - Social dialogue Website - Sustainability – CSR Governance - Sustainability Governance |
| 402-1 | Minimum notice periods regarding operational changes |
Principles of negotiation and dialogue are set in union status. Reorganization files have to be transmitted to union representatives within 10 working days before staff representatives consultation. |
| Own indicator | Average number of strike action days per 1,000 employees |
Annual report 2020 - CSR consolidated statements - People - Social dialogue |
| Employee training and talent development (GRI 404: Training and Education 2016) | ||
|---|---|---|
| DMA | 103-1: Explanation of the material topic and its boundary 103-2: The management approach and its components 103-3: Evaluation of the management approach |
101-1:
Annual report 2020 - How do we create value for our stakeholders? Annual report 2020 - CSR consolidated statements - People - Employee training and talent development Website - Sustainability – CSR Governance - About our CSR reporting - Materiality assessment 101-2:Annual report 2020 - CSR consolidated statements - People - Employee training and talent development Website - Sustainability – CSR Governance - Sustainability Governance 101-3:Website - Sustainability – CSR Governance - Sustainability Governance |
| Own indicator | Average training hours per own employee and temporary staff |
Annual report 2020 - CSR consolidated statements - People - Employee training and talent development |
Other GRI indicators
| Waste management (GRI 301: Materials 2016) | ||
|---|---|---|
| 306-2 | Waste by type and disposal method |
Annual report 2020 - CSR consolidated statements - Planet - Waste management |
| Community involvement (GRI n/a) | ||
|---|---|---|
| Own indicator | Total donations |
Annual report 2020 - CSR consolidated statements - Proximity - Proximity to society |
| Responsible products and services (GRI n/a) | ||
|---|---|---|
| Own indicator | Amount of letters for which the customers have offset their mail carbon emissions |
Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our customers |
| Responsible and sustainable procurement (GRI 414: Supplier social assessment 2016) | ||
|---|---|---|
| Own indicator | Share of significant tier 1 suppliers covered by the Supplier Code of Conduct |
Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our suppliers |
| Own indicator | Share of procurement spent on significant tier 1 suppliers screened on CSR by Ecovadis |
Annual report 2020 - CSR consolidated statements - Proximity - Proximity to our suppliers |
